Hi, I'm Dwight Banks
IT Infrastructure Engineer & AI Solutions Architect
IT Infrastructure Engineer & AI Solutions Architect
I'm an IT Infrastructure Engineer with over 11 years of experience building scalable cloud solutions and AI-powered automation systems. I specialize in transforming complex business challenges into efficient, automated workflows that deliver measurable results - from reducing operational costs by 33% to automating processes that save hundreds of hours monthly.
My recent work focuses on bridging the gap between traditional IT infrastructure and emerging AI technologies. I've built production-ready Model Context Protocol (MCP) servers that enable AI assistants like Claude to interact with enterprise systems including JAMF Pro, Cisco Meraki, and SkuVault. These implementations have revolutionized how businesses manage their device fleets, network infrastructure, and inventory systems.
I'm passionate about leveraging cutting-edge technologies like AWS Bedrock, OpenAI APIs, and LlamaIndex to create intelligent automation solutions. My expertise spans from architecting serverless infrastructures with Terraform and AWS Lambda, to developing AI-powered chatbots that handle 26,000+ support tickets monthly with 95% accuracy. I believe in building systems that not only solve today's problems but scale elegantly for tomorrow's challenges.
When I'm not architecting cloud solutions or training AI models, I'm exploring new technologies like voice cloning, contributing to the MCP ecosystem, or sharing my knowledge through open-source projects. My goal is to make enterprise IT more intelligent, automated, and accessible.
Deployed AI-powered support system integrating Zendesk, Slack, and AWS Bedrock that reduced ticket resolution costs by 33% and cut agent onboarding time by 50%. Auto-grades 26K+ support tickets monthly with 95% consistency.
Built production-ready Model Context Protocol server in TypeScript enabling AI assistants to manage enterprise Apple device fleets. Integrates with JAMF Pro API for automated device management and security compliance.
Production-ready Model Context Protocol server for SkuVault inventory management. Enables AI assistants to interact with inventory systems, automate stock updates, and manage multi-channel e-commerce operations.
MCP server exposing Cisco Meraki Dashboard API tools for AI-powered network management. Automates network configuration, monitoring, and troubleshooting across distributed infrastructure.
Architected multi-tenant serverless infrastructure processing real-time inventory data across multiple marketplaces. Reduced manual inventory tasks from 10 hours/week to 3-5 seconds (98.9% reduction) with 99.9% uptime.
Led migration of on-premises JAMF Pro to AWS clustered environment, implementing infrastructure as code with Terraform. Extended corporate network to AWS VPC using Cisco Meraki AutoVPN for seamless hybrid cloud operations.
Text-to-speech application with advanced voice cloning capabilities. Features real-time voice synthesis, multiple language support, and custom voice model training for personalized audio generation.
Developed intelligent Slack bot using Django, Celery, and OpenAI that automates support workflows and provides instant answers. Integrated with vector databases for context-aware responses and reduced support ticket volume.
Built multi-source data warehouse integrating marketplace APIs (Amazon, eBay, Shopify) with real-time ETL pipelines. Enabled data-driven decisions through Amazon QuickSight dashboards with CTE-driven views and partitioned analytics.
Beyond tech, I create instrumental hip-hop beats. Check out my latest beat tapes - a fusion of classic boom bap and modern production techniques.
Latest beat tape featuring atmospheric production with soulful samples. A journey through boom bap foundations mixed with modern trap influences.
I'm always interested in new opportunities and collaborations. Feel free to reach out!